McPology - McAss

Hello Jenny:

Thank you for contacting McDonald's and for your interest in the Monopoly Best Chance 3.0 Game at McDonald's.I sincerely apologize for any disappointment you felt when you were unable to obtain a game piece at McDonald's. Because this game was overwhelmingly popular, some McDonald's restaurants may have depleted their supply of game pieces sooner than expected. For this reason, our advertising states that game pieces are available "while supplies last."We did offer an Alternate Means of Entry, however, the date for that option has passed.For complete information about the Monopoly Best Chance 3.0 Game, please see the Official Rules at McDonald's restaurants or visit our website at www.mcdonalds.com.Please be assured we would never want any of our games to disappoint our customers. Because you're a valued customer, your comments are very important to us, and have been shared with our Marketing staff for their on-going review.Again, thank you for your interest in McDonald's and for taking the time to write. We look forward to serving you for many years to come.

Jennifer
McDonald's Customer Response Center


*** You call this an apology for shitty customer service. Jennifer from the Customer Response Center didn't even address the crappy chicken sandwiches or the broken down ice cream machine...what the fuck is that about! It sounds as if she is blaming us for wanting to participate in their game! McFuck-Sticks!!!